Introduction
Thank you for choosing myDiploma! This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the myDiploma mobile application ("App"). By using our App, you agree to the collection and use of information in accordance with this policy.
Service Provider: Dionysis Nikas
Contact: support@mydiploma.gr
Type: Freemium mobile application
Information We Collect
Information You Provide Directly
Account Information:
- Email address (required for account creation)
- Password (encrypted and stored securely via Firebase Authentication)
- Display name (optional)
- Profile photo (optional)
User-Generated Content:
- Quiz results and test scores
- Study progress and statistics
- Bookmarked questions
- App settings and preferences
- Notification preferences
Information Collected Automatically
Device Information:
- Device type and model
- Operating system version
- App version
- Unique device identifiers
- IP address (for service delivery)
Usage Information:
- Pages/screens viewed within the App
- Time and date of visits
- Time spent on different screens
- Features used and interactions
- Quiz performance and completion data
Analytics Data:
- App crashes and errors (via Firebase Crashlytics)
- Performance metrics
- User behavior patterns (anonymized)
- Ad interaction data (via AdMob)
What We DO NOT Collect
- Precise geolocation data
- Contact lists
- Photos or media from your device (except profile photos you explicitly upload)
- Payment information (handled securely by Apple/Google)
- Microphone or camera access (except for profile photo selection)
- SMS or call data
- Browsing history outside the app
How We Use Your Information
Essential Services:
- Create and manage your account
- Authenticate your identity
- Store and sync your study progress across devices
- Provide personalized learning recommendations
- Send important service notifications
App Improvement:
- Analyze usage patterns to improve features
- Fix bugs and technical issues
- Optimize app performance
- Develop new features based on user needs
Communication:
- Send exam reminders and study notifications (if enabled)
- Respond to your support requests
- Send important updates about the service
- Notify you of policy changes
Advertising:
- Display relevant advertisements (via Google AdMob)
- Personalize ad content based on usage (not personal data)
- Provide option to remove ads through premium purchase or rewarded ads
- Measure ad performance and engagement
Legal Compliance:
- Comply with legal obligations
- Enforce our Terms of Service
- Protect against fraud and abuse
Third-Party Services
We use the following trusted third-party services to operate our App:
Firebase (Google)
- Firebase Authentication: User account management
- Firebase Firestore: Cloud data storage
- Firebase Analytics: Usage analytics (anonymized)
- Firebase Crashlytics: Crash reporting and diagnostics
- Privacy Policy: Firebase Privacy & Security
Google AdMob
- Purpose: Display advertisements (banner ads and rewarded video ads)
- Data Collected: Device identifiers, ad interaction data, IP address
- Ad-Free Option: Available through in-app purchase or watching rewarded ads
- Privacy Policy: AdMob Privacy & Security
Google Play Services (Android)
Apple Sign-In (iOS only)
Important: These services operate under their own privacy policies. We recommend reviewing their policies to understand how they handle your data.
Data Storage and Security
Where Your Data Is Stored
- Cloud Storage: Firebase (Google Cloud Platform) - servers may be located globally
- Local Storage: Device cache for offline functionality
- Encrypted: All data transmission uses industry-standard encryption (TLS/SSL)
How We Protect Your Data
- Passwords are encrypted using Firebase Authentication
- Data transmission is encrypted end-to-end
- Access to user data is restricted and monitored
- Regular security audits and updates
- No data is sold to third parties
Data Retention
- Active Users: Your data is retained while you use the App
- Account Deletion: You can request complete data deletion at any time
- Inactive Accounts: Data may be deleted after prolonged inactivity (typically 2+ years)
- Backups: Deleted data may persist in backups for up to 90 days
Your Rights and Choices
Access and Control
- View Your Data: Access all your stored data through the app settings
- Update Information: Modify your profile, email, and preferences anytime
- Export Data: Request a copy of your data by contacting support
- Delete Account: Permanently delete your account and all associated data
Privacy Controls
- Notifications: Enable/disable push notifications in app settings
- Analytics: Limit data collection (limited analytics opt-out available)
- Profile Visibility: Control what information is stored
- Ads: Remove ads via premium purchase or earn ad-free time through rewarded video ads
How to Exercise Your Rights
To exercise any of these rights, contact us at support@mydiploma.gr with your request.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data:
Email: support@mydiploma.gr
Response Time: We aim to respond within 48 hours
For data deletion requests, please include:
- Your registered email address
- Confirmation of account deletion intent
- Any specific data concerns
By using myDiploma, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.